Effective Office Administrative Skills
7th - 8th Apr 2010,The Legend Hotel,Kuala Lumpur
Dear Friend,
Administrators play an important role in supporting management in their important decision-making role through keeping records, written and oral communication and providing right information to the right people at the right time.
Administrators are often left out of training programs as they are considered already well trained by superiors or considered non-decision makers and that therefore training is not required.
It is therefore not surprising that some of them end up feeling unchallenged in their work leading to lethargy in the workplace and poor work ethics.
What is this workshop about?
This workshop is designed to sharpen your administrative skills and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact. It also touches on time management so that more things can be done in a shorter time and thus reduces stress.
The workshop finally seeks to enable you to set goals for yourself and enhance your work ethics leading to improved personal motivation.
The 8 Important Lessons you will learn during this 2 day workshop
Lesson 1: Roles and Responsibilities of Administration Personnel
- Roles, responsibilities and challenges
- Understanding the organization culture
- Understanding the office organization
- Skills required of administration personnel
Lesson 2: Organizing Work in the Office
- Setting priorities and planning for the day
- Cutting out unproductive time
- How to increase your productivity
- Managing systems and procedures
Lesson 3: Managing Relationships in the Office
- Relationship with bosses
- Relationship with peers
- Relationship with subordinates
- How to manage difficult people
Lesson 4: Handling Visitors to the Office
- Introduction and greeting visitors and others
- Attending to visitors
- Communication skills
Lesson 5: Professional Telephone Courtesy
- Telephone courtesy
- Taking messages
- Making calls
- The right way to screen callers
- The telephone checklist of 'Do's and 'Don'ts
Lesson 6: Records Management
- Information access
- Effective record management
- Retention and disposal policy
- Filing procedure
- Essentials of filing systems
Lesson 7: Goal-setting
- Identifying personal and organizational goals
- Aligning personal goals with organization goals
- Drawing up a daily schedule for better self-control
Lesson 8: Developing Positive Work Ethics
- How do you view yourself?
- What constitutes good self-image
- Thinking positive
- Personal benefits of a positive self image
Why this workshop?
You will learn the 7 essentials skills that will gain you confidence to work efficiently in your daily work life
You will learn how to:
- Improve your self-image and take pride in their professional career.
- Enhance your working relationship with others.
- Communicate better with peers, subordinates and superiors.
- Handle visitors professionally.
- Manage time and work more productively.
- Enhance your telephone communication skills.
- File your data efficiently
Course Leader
Cyril Pagadala has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources. He is now a lecturer and corporate trainer.
He has a BA (English) and MA (Human Resource Management). In his work experience he has gone through the whole gamut of HRM including: setting up the HR Department A-Z with appropriate systems, designing policies and procedures, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, administration of the Employment Act 1955 and Regulations, Company Policies, etc; at all levels
Cyril Pagadala is a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217) and a PSMB Approved Trainer in English and Business Communication for the PSMB Graduate Training Scheme; He trains and facilitates programmes in Human Resource Management, Employment Laws, Managerial Skills, Customer Relations, Soft Skills, English and Business Communication.
What others have to say after they have attended Cyril workshop
“This course will help me a lot in my job”
Ahmad Fikri b. Ahmad, Perwaja Steel Sdn Bhd
“This workshop is good for new staff who appointed at staffing department”
Yong Voon Phin, Sony EMCS (Malaysia) Sdn Bhd
“This program really help me in understanding my job clearly and able to apply this knowledge in my job”
Abdul Aziz bin Omar, Ethylene Malaysia Sdn Bhd
“Keep up the good job”
Siti Faezah binti Isa, Suruhanjaya Tenaga
“Good course and exposure on DI”
Noraita Amnor, Suruhanjaya Tenaga
Who Should Attend
Equally beneficial for all clerical support and office administrative staffs are who keen in developing their administrative skills.
Workshop Size
Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$
RM 990.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their administrative skills, please forward this link to them.
Yours Sincerely,
HRMRoundtable.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: hrmr@hrmroundtable.com
