Effective Coaching and Counseling Skills
10th-11th September 2009, Legend Hotel Kuala Lumpur
Dear Friend,
Many employers feel that by merely informing a employee what to do will ensure that the job gets done. If the job is still not done many employers feel that taking disciplinary action would solve the problem. However not all employees can do work exactly according to employer's requirements
Another way of ensuring work is done according to requirement is to use coaching and counseling techniques. This provides employees a sense of being in control of their work and destiny. Employers also can feel satisfied as to having developed an employee to perform at his best.
What is this workshop about?
This workshop is designed to show you the importance of coaching and counseling in your everyday job. The workshop facilitator will show you the key criteria to be a good coach / counselor, and you will be exposed to various techniques and best practices to carry your employee to the next level. This workshop is not just about the textbook theory. It's about getting real results.
The 10 Important Lessons you will learn during this 2-Day workshop
Lesson 1: Introduction
- Counseling VS advising
- Coaching VS counseling
- Benefits of good coaching and counseling
- Goals of good coaching and counseling
Lesson 2: Qualities of a good coach and counselor
- Characteristics
- Body language
- Language
- Background
- Attitudes
Lesson 3: What do the employees want?
- Understanding employees wants and needs
- The financial areas
- The non-financial areas
- What motivates your employees
Lesson 4: How to ask good questions
- The different types of questions
- Purpose of asking questions vs advising
- The importance of asking 'why' and 'why not'
- Closed and open questions
Lesson 5: How to be a good listener
- How communication works
- Why you don't listen
- The 7 keys to effective listening
- Understanding what is not said
Lesson 6: The coach and counselor as mentor
- Types of mentoring
- Qualities of an effective mentor
- Mentoring to motivate
Lesson 7: The coach and counselor as corrector
- Taking positive specific action
- Identifying problems
- Defining consequences
- Looking to the future
Lesson 8: The coach and counselor as trainer
- What to do before , during and after training
- Training methods
- Evaluating training
Lesson 9: Problems in coaching and counseling
- Purpose
- Anxiety
- Fear
- Resistance to change
- Language
- Employee
- The coach and counselor
Lesson 10: Handling Feedback
- Getting effective feed back
- Giving general feedback
- Giving bad feedback
- Giving good feedback
Why should you attend this workshop?
You will learn the 6 essentials skills that will enable you to become a successful coach / counselor
You will learn how to:
- Identify various techniques in coaching and counseling
- Identify the qualities required to be a good coach and counselor
- Develop the ability to coach and counsel employees
- Understand what employees seek in coaching and counseling
- Apply coaching and counseling skills to a variety of management roles including trainer, corrector and mentor
- Develop effective listening skills
Course Leader
Cyril Pagadala has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources. He is now a lecturer and corporate trainer.
He has a BA (English) and MA (Human Resource Management). In his work experience he has gone through the whole gamut of HRM including: setting up the HR Department A-Z with appropriate systems, designing policies and procedures, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, administration of the Employment Act 1955 and Regulations, Company Policies, etc; at all levels
Cyril Pagadala is a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217) and a PSMB Approved Trainer in English and Business Communication for the PSMB Graduate Training Scheme; He trains and facilitates programmes in Human Resource Management, Employment Laws, Managerial Skills, Customer Relations, Soft Skills, English and Business Communication.
What others have to say after they have attended Cyril workshop
“This course will help me a lot in my job”
Ahmad Fikri b. Ahmad, Perwaja Steel Sdn Bhd
“This workshop is good for new staff who appointed at staffing department”
Yong Voon Phin, Sony EMCS (Malaysia) Sdn Bhd
“This program really help me in understanding my job clearly and able to apply this knowledge in my job”
Abdul Aziz bin Omar, Ethylene Malaysia Sdn Bhd
“Keep up the good job”
Siti Faezah binti Isa, Suruhanjaya Tenaga
“Good course and exposure on DI”
Noraita Amnor, Suruhanjaya Tenaga
Who Should Attend
HR / Non-HR Managers, Executives, Supervisors, Assistants and anyone who have employees under their care.Workshop Size
Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.Workshop Investment $$
RM 1690.00 per delegates. This includes all workshop materials. Lunch will be provided.Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of RM100.00. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friends or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here , and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their coaching and counselling skills, please forward this link to them.
Yours Sincerely,
HRMRoundtable.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: hrmr@hrmroundtable.com
